Digital Magazine Help

Game Informer magazine is available to read with our app on the App Store, Google Play, and on your PC or Mac browser.

International readers can purchase individual issues or a 1-year subscription in our app.

You can read more information about subscribing with GameStop Pro here. You may also purchase individual issues inside the Game Informer app, available on the App Store and Google Play.

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The Game Informer app has partial support for offline reading. Downloaded issues are accessible offline however some content and features that require online access will not be available.

1. In a browser, log in to your gameinformer.com account and visit your Subscription Management page to verify your subscription is connected. If it is not connected, you will be prompted to activate your account.
2. Open the app on your mobile device. Navigate to the My Account menu item and log in with your gameinformer.com username and password.

Press and hold your finger on the screen. Additional application navigation options will appear.

Please disable "zoom" mode on your display.

1. Check that you've updated the Game Informer app to the latest version
2. Launch the app, navigate to the Issue Library, and tap on "Missing issues?" under the gear icon. You may be asked for your login credentials
3. If you do not see new issues in the library, force quit the Game Informer app (view instructions)
4. Turn off your device, power it up, and relaunch the Game Informer app. Perform step 2 again

1. Power down your device and reboot
2. If this does not resolve the issue, re-download the issue
3. If the issue still persists, delete and reinstall the app

Usually this happens when Wi-Fi reception is poor. If your internet connection is strong and you are still are stuck on "Loading…" try the following:

1. Force quit the Game Informer app (view instructions)
2. Turn off your device and power it back up
3. Relaunch the Game Informer app and re-download the issue
4. If this does not resolve the issue, please delete and reinstall the Game Informer app

1. Launch the app and navigate to the Issue Library
2. Tap on "Remove issues?" under the gear icon. You may be asked for your login credentials
3. Select the downloaded issue(s) you would like to delete

1. In a browser, log in to your gameinformer.com account and visit your Subscription Management page to verify your subscription is connected. If it is not connected, you will be prompted to activate your account.
2. Open the app on your mobile device. Navigate to the My Account menu item and log in with your gameinformer.com username and password.

Press and hold your finger on the screen. Additional application navigation options will appear.

If you're having trouble downloading an issue, try the following:

1. Check your internet connection. If your connection is weak and the signal is lost during download, you will have to download the issue again
2. Disable VPN if using
3. Clear the application's data and cache in the Android Settings menu and re-launch the app

1. Check that you've updated the Game Informer app to the latest version
2. Check your internet connection. If your connection is weak or the signal is lost during download, you may need to re-download the issue
3. Launch the app, navigate to the Issue Library, and tap on "Re-store purchase" under the gear icon. You may be asked for your login credentials
4. Clear the application's data and cache in the Android Settings menu and re-launch the app

1. Go to the "Issues" page and tap the "Remove Issues" button on the upper left
2. Tap and select the issue(s) you want to remove, then tap on the trash icon in the upper right corner
3. Press "OK" to confirm

Visit your Subscription Management page to verify your subscription is connected to your gameinformer.com account. For further assistance, email us at customerservice@gameinformer.com.

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